#Privacy Policy

We collect personal data when you use our Site and our Service. Personal data is any information that relates to you, identifies you personally, or could be used to identify you, including but not limited to: your name, email address, and payment information.

Personal Data You Voluntarily Provide to Us

The personal data we collect from you may include:

• -Information provided when registering and creating an account, such as your email address and username.
• -Records and copies of your correspondence (including email addresses), if you contact us.
• -Details of transactions you carry out through our Site, including purchases of credits.
• -API usage data, including requests made through our Service to third-party AI model providers (such as OpenAI, Google, Anthropic, and others).

Important Note Regarding API Inputs and Outputs: When you send requests (prompts) through our Service to third-party AI model providers, we act as an intermediary. We do not control, and are not responsible for, how those third-party providers handle your inputs or outputs, including for use in their model training. To understand how your inputs are used by AI models, please check the terms and privacy policies of the respective providers.

Personal Data Collected Automatically

As you navigate through and interact with our Site or Service, we may use automatic data collection technologies to collect certain information about your device, browsing actions, and patterns, including:

• -Details of your visits to our Site, including traffic data, location data, log files, browser history, and other communication data.
• -Information about your computer and internet connection, including your IP address, operating system and browser type, time zone setting, and other unique identifiers.
• -API request metadata, including timestamps, model selection, token usage, and response times (we do not log the content of your prompts or model outputs unless required for debugging or abuse prevention).

We may use cookies, embedded scripts, and other similar tracking technologies ("Tracking Technologies") to collect additional personal data automatically as you interact with the Site.

Cookies

Cookies are small web files that a site or its provider transfers to your device's hard drive through your web browser. We use first-party and third-party cookies for the following purposes:

• -Strictly Necessary Cookies: Essential for the operation of our Site, such as maintaining your login session. These cookies cannot be disabled.
• -Functional Cookies: Used to remember your preferences and settings to provide enhanced features.
• -Performance / Analytic Cookies: Used to collect information about how you use our Site, helping us improve and optimize our services.

Changing Your Cookie Settings

Your browser may provide you with the option to refuse some or all browser cookies. You may also be able to remove cookies from your browser. Please note that if you disable cookies, you may not be able to access secure areas of the Site, and some features may not function properly.

Analytics and Tracking Technologies

We may use privacy-focused web analytics tools to monitor and analyze the use of our Site. These tools collect aggregated information about Site traffic and usage patterns and may use cookies or similar technologies to do so. We do not use analytics data to build cross-site advertising profiles.

We will only use your personal data as described in this Privacy Policy or as disclosed to you prior to such processing taking place. The purposes for which we may use your personal data include:

• -Providing the Service, including routing your API requests to the appropriate AI model providers.
• -Managing your account, including authentication, billing, and credit management.
• -Contacting you regarding the administration of any features or functions of the Site or Service.
• -Providing you with notices about your account, including billing and usage alerts.
• -Notifying you about changes to our Site, our policies, terms, or any products or services we offer.
• -Responding to your questions or other requests.
• -Tailoring your experience on the Site or Service.
• -Accumulating and reporting aggregate, statistical information in connection with the Site and the Service.
• -Keeping you secure and safe while using our Site, including combating spam, malware, and security risks.
• -Maintaining legal and regulatory compliance.
• -Enforcing compliance with our Terms of Service and other policies.
• -Investigating and preventing fraud, abuse, and violations of our Terms of Service.

Aggregated and De-identified Information

We may process personal data in an aggregated or de-identified form to analyze the effectiveness of our Services and study general user behavior. This aggregated information does not identify individual users and may be shared with partners or displayed publicly (e.g., usage statistics, model popularity rankings).

We may share or disclose your personal data in the following circumstances:

• -AI Model Providers: When you use our Service, your API requests are routed to the third-party AI model providers you select (such as OpenAI, Google, Anthropic, etc.). These providers will process your inputs and outputs according to their own privacy policies and terms.
• -Service Providers: We may employ other companies and individuals to facilitate our Site and Service ("Service Providers"), including payment processors, hosting providers, and analytics services. These Service Providers have access to your personal data only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• -Affiliates and Corporate Partners: We may share your personal data with our subsidiaries, affiliates, and partners.
• -Corporate Transactions: In the event of a merger, acquisition, restructuring, dissolution, or similar transaction, personal data held by us may be among the assets transferred.
• -Analytics: We may share aggregated, de-identified information publicly and with our affiliates and partners.
• -Consent: We may disclose your personal data for any purpose with your consent.
• -As Required by Law: We may disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, or as otherwise required by applicable law.

Marketing Communications

If you do not wish to receive promotional or marketing communications from us, you can opt out by following the "unsubscribe" instructions included in these messages or by contacting us directly.

Keeping Your Personal Data Accurate and Deletion

You can review and change your personal data by logging into the Site and visiting your account settings. If you wish to request the deletion of your account and personal data, please contact us via our support channels. Once your account is deleted, all associated personal data will be deleted, unless we are required to maintain it for regulatory, compliance, or legal purposes.

Rights Regarding Your Personal Data

Depending on where you live and the laws that apply in your country of residence, you may have certain rights regarding your personal data, including:

• -Right to know: What personal data we process about you.
• -Access and data portability: Request a copy of the personal data we process about you.
• -Deletion: Request that we delete personal data we have collected from you.
• -Correction: Request that we correct inaccurate personal data.
• -Objection: Object to processing of your personal data.
• -Restriction: Restrict our processing of personal data in certain circumstances.
• -Withdrawal of consent: Where processing is based on your consent, you have the right to withdraw consent at any time.

We do not "sell" your personal data as that term is defined by applicable laws and regulations.

We implement and maintain physical, technical, and administrative security measures designed to protect your data from accidental loss and from unauthorized access, use, alteration, and disclosure. All personal data you provide to us is stored on secure servers.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our Site. Any transmission of personal data is at your own risk.

Our Service is designed to integrate with third-party AI model providers (such as OpenAI, Google, Anthropic, and others). We are not responsible for the privacy practices of these third-party providers. When your API requests are routed to these providers, their respective privacy policies apply. We encourage you to review the privacy policies of any third-party AI model providers you use through our Service.

The Site may also contain links to other websites, applications, and services operated by third parties. This Privacy Policy applies solely to information collected by FIM Labs Pte. Ltd.

We will retain your personal data for as long as is reasonably necessary to comply with our business and legal obligations. When the personal data we have collected is no longer required by us, we will perform the necessary procedures for destroying, deleting, or converting it into an anonymous form as permitted or required by applicable laws.

This Site and Service are offered and available to users who are 13 years of age or older. By using the Site and Service, you represent and warrant that you are at least 13 years old and that your parent or guardian has granted you permission to use the Site, or that you are of legal age to form a binding contract with us. If you do not meet these requirements, you must not access or use our Site or Service.

When you access our Site or Service, your personal data may be transferred to servers located outside your country of residence, including to Singapore and other jurisdictions outside the European Economic Area ("EEA") and the United Kingdom. When information is transferred outside the EEA or UK, we ensure it benefits from adequate legal protection by relying on appropriate safeguards, including standard contractual clauses approved by the European Commission.

All disputes arising out of or relating to this Privacy Policy shall be governed by the laws of Singapore, regardless of where you access the Site or the Service, and notwithstanding any conflicts of law principles.

If you have any questions or concerns about this Privacy Policy, or wish to exercise any of your rights regarding your personal data, please contact us at hi@fim.ai or through our official communication channels.